Dynamics 365 Copilot

Supercharge your Microsoft ecosystem. We integrate L0 autonomous agents and L1 augmented Copilot systems directly into your Dynamics 365 platform to accelerate ERP data processing, improve customer engagement, and completely overhaul your service desk.

Key Offerings

  • Dynamics 365 Copilot Customization
  • ERP Workflow Automation
  • Unified Dataverse Integration
  • Customer Service Agent Augmentation

Success Topologies

Copilot Augmentation

Enterprise Retail CRM Overhaul

The Challenge

A major retail brand`s customer service center was struggling with severe backlog issues. Agents spent an average of 12 minutes per ticket manually retrieving order histories, cross-referencing shipping data, and drafting responses across disconnected Dynamics 365 modules.

The Solution

Rêve integrated heavily customized L1 Copilot frameworks directly into their Dynamics 365 Customer Service workspace. The AI was trained on their specific product catalog and return policies via the Dataverse, allowing it to instantly surface highly relevant context, auto-draft customized email responses, and suggest one-click resolution workflows for the human agents.

The Outcome

Agent productivity skyrocketed. Average handling time dropped from 12 minutes to under 3 minutes, radically improving customer satisfaction scores while entirely eliminating the holiday season support backlog.